Once Upon A Beach Continues to Operate Safely in Consideration of COVID-19 Precautions

Updated as of September 2021

Our beaches, island businesses, and homes are OPEN for business!

We know this is continues to be a difficult, stressful, and uncertain time for everyone.  We also understand vacation and family time is very important.  Many guests save up and plan sometimes a year in advance to enjoy their vacation. However the impacts of COVID-19 are serious and we are taking all precautionary measures and following all guidelines to operate safely and keep our guests, homes, and residents safe. We continue to collaborate with fellow property managers and businesses and stay abreast industry standards and all government recommendations and restrictions. We want everyone to be smart, healthy, and safe.  By booking during these times, you assume responsibility for your ability to travel.

We are dedicated to providing clean, safe, and comfortable homes for our guests and protecting the homes of our owners.

In accordance with the guidelines set forth in the approved Manatee County Safety Plan (amended 7/8/20), we have developed a comprehensive COVID-19 Vacation Safety Plan and Cleaning and Sanitation Plan. 

Our business hours are Mon – Sat, 9am – 5pm. Please note that, non-emergent calls and voicemails from Friday afternoon – Saturday afternoon may not be returned until Monday morning as Saturdays are dedicated to current guest departures and arrivals communications.

The Once Upon A Beach Team


Where Can I Find Important Information Regarding Travel in Our Area?

Cancellations, Amended Policies & Industry Partners

On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Due to this, our industry leaders and partners (VRBO/Homeaway, Airbnb, CSA Travel Insurance) consider travel booked after March 14th to include the COVID-19 pandemic to be considered a ‘foreseeable event’ and those planning travel after these dates are accepting the possibility of travel disruptions.

If you booked through a booking site like VRBO or Airbnb please log-in to your traveler dashboard to view information regarding your reservation and their update on COVID-19. Please note these sites are simply listing sites used for advertising availability and providing booking options. Your reservation is ultimately confirmed by and under our care as the management team. However, we have abided by and exceeded all industry recommendations and policies regarding refunds/credits.


Trip Insurance & Cancellation Requests

We advise all guests to purchase travel insurance, especially during hurricane season, for unforeseeable events. This information is included in your rental agreement as well as prompted to you while completing your booking. While we never want to be unfair to anyone, we must also maintain our small business, protect our homes, and homeowners. We provide the same options to all guests and exceptions will not be made for one guest over another. This includes fear of travel or simply changing your mind. You may purchase travel insurance directly through VRBO/Homeaway at time of booking or directly with us (with exception to residents of NY and HI). For more information regarding purchasing travel insurance at this time please refer to CSA’s COVID-19 FAQ page. To purchase ‘For Any Reason’ coverage you need to call to inquire and purchase directly through CSA.

CSA Trip Insurance Coverage: Looking to purchase travel insurance? Our plans do provide coverage if you, a family member, or a traveling companion contract COVID-19 and plan requirements are met. Our plans will not provide coverage if you cancel your trip due to fear of travel. We strongly encourage you to read the full Description of Coverage/Insurance Policy to familiarize yourself with coverages before purchase.

If you purchased travel insurance please contact CSA directly FIRST to see what your coverage options and reimbursement steps are at (877) 243-4135.  

If you are requesting a cancellation you must do so in writing via email or directly through your traveler dashboard in which you booked.  Cancellation requests will not be accepted over the phone or via text. Please include the following items with your request.

  • Name of Registered Guest
  • Reservation ID
  • Dates of Travel
  • Reason for Cancellation
  • State that you understand our current cancellation policy 

In accordance with industry recommendations and standards. We are currently operating under our Updated Cancellation Policy

In the event that vacation rentals are not allowed to operate by order of the Florida governor, we will cancel and refund guests in full at that time.  Refunds will not be provided in exception to our cancellation policy for any other reason.


Our COVID-19 Vacation Safety Plan

Once Upon A Beach is dedicated to providing a safe environment for residents and visitors. This plan has been developed using guidance from the Florida Department of Business and Professional Regulation, and the Florida Vacation Rental Management Association, with input from our professional cleaning service and vacation rental management companies operating in Manatee County.

  • Registered Guest must provide copy of Photo ID to validate originating area of travel
  • Contactless reservation booking, secure online payments, and check-in process.
  • Any arriving guest or member of your party who feels unwell or with active suspected COVID-19 symptoms or confirmed infection SHOULD NOT TRAVEL and should not stay in the home.
  • Early check-in’s and late check-outs are not being offered for same day departure/arrivals to allow the full amount of time to properly clean, disinfect, and inspect the home prior to your arrival for the safety of all our guests and staff.
  • Should you develop symptoms during travel. Information regarding clinics, testing sites, etc is displayed in the home or can be found at Manatee County COVID-19 Testing Information Page.
  • Guests are provided a starter set of items including paper towels, soaps, garbage bags, dishwasher tabs, laundry detergent, and toilet paper. Any additional items needed will need to be purchased.
  • We are using our due diligence to limit cleaning, vacation rental, or maintenance staff being in the home at same time as guests unless there is an emergency and if required face coverings must be worn at all times.
  • Provide safety standards and instructions regarding safe social distancing practices to all staff, maintenance, and vendor staff who service the property.
    • Instructions on proper use of PPE protocol and social distancing requirements
    • Proper hygiene and hand washing techniques
    • Proper handling of trash, equipment, home surfaces
    • Instruction on how to properly disinfect any areas or surfaces that were touched by maintenance

COVID-19 Cleaning and Sanitation

  • Per the CDC, COVID-19 ’spreads easily between people… [but] does not spread easily in other ways [like] touching surfaces or objects.’ However, as a precaution ‘extra’ items in the home have been temporarily stored for your safety. These include extra linens, throw pillows, spices, pens, magazines, limiting toys, etc.
  • Provide cleaning and disinfecting standards and instructions to contracted cleaning staff with acknowledgement of understanding and agreement by each staff member.
    • Definitions of cleaning, sanitation, and disinfection
    • Instructions on what cleaning products and how to properly use products
    • Instructions on proper use of PPE protocol and social distancing requirements
    • Proper hygiene and hand washing techniques
    • Proper handling of laundry and trash
    • Identification of high touch areas, declutter protocol, and extra safety measures
  • Maintain adequate time between the conclusion of a guest stay and the check-in of the next guest stay for appropriate cleaning and disinfection based on home size. No late check-outs or early check-ins will be granted for same day departure/arrivals.
  • Cleaning and vacation rental staff will properly use hospital-grade cleaning products on all flat surfaces in line with the EPA’s “List N: Disinfectants for Use Against SARS-CoV-2” including allowing for proper dwell times to kill viruses and microbes on all surfaces. These include but are not limited to counters, table tops, entertainment centers, dressers, ceiling fans, AC vents, sliding door tracks, baseboards, under beds, etc.
  • Extra disinfection measures will be taken on high-touch areas including but not limited to all hard surfaces, keys, door handles, kitchen cabinets, light switches, remotes, rental binders, hair dryers, thermostats, iPads, appliances, grills, outdoor furniture, railings, and beach equipment
  • Floors are vacuumed, swept and mopped with proper disinfectant.
  • All silverware/dishware washed on high heat in dishwasher, emptied, and put away prior to each guest arrival
  • All linens including bed linens, bed coverings, blankets, sheets, towels, etc laundered on high heat in washer and dryer prior to each guest arrival.
  • All pillows and mattresses have sanitary zippered protectors and will be inspected prior to each arrival and be replaced as needed.
  • Pull-out couches are inspected following each guest stay. Bedding will be laundered and placed in clean bag and put in nearest bedroom closet for guest use.
  • All areas of home inside and outside need cleaned and disinfected per requirements including decks, balconies, pool areas, garage, grill, etc.
  • Broken pool toys and deflated floats need to be disposed of. Beach toys and items should be kept to a minimum and cleaned following each guest stay.
  • No extra harmful cleaning supplies will be left on property for safety. But each home will be provided with one multi-purpose cleaner to be available for guest use during stay. We encourage all guests to frequently wipe down surfaces and high touch areas throughout their stay.


We have partnered with ECO-SAFE SERVICES and are now offering a disinfectant fogging service (at additional charge) on a first come first serve basis. While this service isn’t required to ensure sanitation of your rental home, guests may opt to add this additional cleaning service on PRIOR to their arrival for additional peace of mind. Please inquire with us directly on availability and pricing for your home for this service.

Prices are estimates based on single-treatment, standard residential sizes;

 1 -2 Bedroom $150

3 Bedroom $175

4 Bedroom $225

5 Bedroom $250

6 Bedroom+ $300

Prices are subject to change

"All of our homes are licensed and meet the requirements of the Florida Department of Business and Professional Regulation Division of Hotels and Restaurants. The information provided online, though deemed accurate is not guaranteed. It is subject to errors, omissions, change of price or withdrawal without notice."